Customer Support

At Vanky Kataria, we are committed to providing exceptional customer service. Whether you have a question, need assistance with a booking, or have feedback to share, our team is here to help.

1. Contact Us

Email Support:
For any inquiries, you can reach us via email at vanky@vankykataria.com. We strive to respond to all emails within 24-48 hours.

Phone Support:
If you prefer to speak with a member of our team, please call us at +91-9689760483. Our phone lines are open Monday through Friday, from 9:00 AM to 6:00 PM IST.

Live Chat:
Use our live chat feature on the website for instant support. Our chat is available during business hours, and you can access it by clicking on the chat icon in the bottom right corner of the screen.

2. Booking Assistance

If you need help with making a booking, rescheduling, or have questions about our services, please don’t hesitate to reach out. Our customer support team is knowledgeable about all aspects of Vanky Kataria's offerings and can assist you with any concerns you might have.

3. Technical Support

Encountering technical issues with the website? Whether it's a problem with logging in, accessing certain features, or completing a payment, our technical support team is ready to assist you. Please provide as much detail as possible about the issue to help us resolve it quickly.

4. Feedback and Suggestions

We value your feedback and suggestions. If you have ideas on how we can improve our services or the customer experience, we would love to hear from you. Your input helps us to continuously enhance the value we provide to our clients.

5. Complaint Resolution

If you are not satisfied with any aspect of our service, please let us know. We take all complaints seriously and will work with you to resolve the issue as quickly and fairly as possible. Please contact us via email or phone, and we will investigate the matter and get back to you with a resolution.

6. Response Times

Our goal is to provide timely and effective support. We aim to respond to all inquiries within 24-48 hours. In cases where more time is required to resolve an issue, we will keep you informed of the progress and expected resolution time.

7. Business Hours

Our customer support team is available during the following hours:

Monday to Friday: 9:00 AM - 6:00 PM [Your Time Zone]
Saturday: 10:00 AM - 2:00 PM IST
Sunday and Public Holidays: Closed

8. Operating Address

Sundari Bungalow, Opp Pimprikar Hospital, Murlidhar Vazare Nagar, Govind Nagar, Nashik - 422009.